Terms of Service
Please read these terms carefully before using EduNest.
Last Updated: September 13, 2026
Effective Date
September 13, 2026
Applies To
All Users
Next Review
September 2027
Table of Contents
1. Agreement to Terms
By using EduNest's school management platform, website, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.
2. Definitions
Any educational institution that subscribes to our Services.
Any individual who accesses or uses our Services, including admins, teachers, students, and parents.
All data, information, and materials uploaded or created through our Services.
The paid plan selected by a School to access our Services.
3. Account Registration and Security
To use our Services, you must create an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Use a strong, unique password and keep it confidential
- Promptly update any changes to your information
- Accept responsibility for all activities under your account
Important: You are responsible for all activity on your account. Notify us immediately at support@edunest.com if you suspect unauthorized access.
Account protection: Our systems enforce minimum password requirements and monitor for suspicious login attempts. Repeated failed login attempts may trigger a temporary account lockout to protect your account.
4. Subscriptions and Payments
Plans
Choose from Seed, Sprout, or Grove plans based on your school's needs.
Billing
Monthly or yearly billing options available. Prices are in NGN.
Cancellation
Cancel anytime through your dashboard. No refunds for partial months.
Free Trial: The Seed plan includes a 14-day free trial with no credit card required. Sprout and Grove plans do not include a free trial. After the trial expires, access is blocked until you upgrade.
Payment Method: We use Paystack and Flutterwave for secure payment processing. Card data is never stored on our servers — it is handled entirely by our PCI-DSS-compliant payment providers. We do retain transaction records (reference, amount, timestamp, and card last 4 digits) for billing, auditing, and dispute resolution.
5. User Content
You retain ownership of all content you submit to our Services. By using our Services, you grant us:
- • Right to Use:A license to host, store, and display your content as needed to provide our Services.
- • Right to Process:Permission to process content for analytics and service improvements.
You can export your content at any time through your school dashboard. For data deletion requests, please contact us.
6. Acceptable Use Policy
You agree not to use our Services to:
- Upload or transmit illegal, harmful, or obscene content
- Access or attempt to access unauthorized data
- Interfere with or disrupt our Services or servers
- Reverse engineer or decompile our software
- Use our Services for any unlawful purpose
Security systems: You must not attempt to bypass, disable, or circumvent our security measures — including authentication, rate limiting, bot detection, or honeypot mechanisms. Unauthorized access attempts, scanning, or probing of our systems will be logged, blocked, and may result in legal action. We cooperate fully with law enforcement.
7. Data Privacy and Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your data. By using our Services, you consent to our data practices as described in the Privacy Policy.
Data Protection Commitment: We enforce strict row-level security (RLS) policies across all tenant data, ensuring each school can only access their own records. We do not sell, rent, or trade your data. We use industry-standard encryption for sensitive data and payment processing. Internal access is limited to authorized personnel on a strict need-to-know basis.
Sub-processors: To deliver our Services, we use trusted third-party providers including Supabase (database and authentication), Render (application hosting), Paystack and Flutterwave (payment processing), and email delivery providers. All sub-processors are bound by data protection agreements and only process your data as needed to provide their services.
8. Security Commitment
We implement reasonable technical and organizational measures to protect your data. These include:
- Encryption of sensitive data at rest and in transit (TLS/HTTPS)
- Row-level security (RLS) enforced on all tenant data for cross-tenant isolation
- Rate limiting, bot detection, and honeypot mechanisms on public endpoints
- Encrypted handling of authentication secrets and integration credentials
- Regular review of database access policies and security controls
No system is 100% secure. If you discover a security vulnerability, please report it responsibly to security@edunest.com.
9. Data Breach Notification
In the event of a confirmed data breach affecting your data, we will notify affected account administrators without undue delay and, where feasible, within 72 hours of confirming the breach. This notification will describe the nature of the breach, the categories of data affected, and the measures we are taking to address it.
This commitment is made in line with the Nigeria Data Protection Regulation (NDPR).
10. Backups and Recovery
We perform regular backups of your production data to protect against accidental loss. These backups are retained for a limited period and used only for recovery purposes.
Recovery requests: If you need to restore your data to a specific point in time, please contact support@edunest.com. Recovery is available at our discretion and may be subject to fees for extended historical recovery.
11. Intellectual Property
Our Services, including all software, designs, logos, and content, are protected by intellectual property laws. You may not:
- • Copy or modify:Our software, designs, or content without permission
- • Use trademarks:Our logos, brand names, or trademarks without authorization
- • Resell:Our Services or any part thereof without our consent
12. Termination
We may suspend or terminate your access to our Services under the following circumstances:
- • Violation:If you violate these Terms or our Acceptable Use Policy
- • Non-payment:If subscription payments are not made
- • Request:Upon your request, subject to any outstanding obligations
Data retention on termination: Following account termination, your data is retained for 30 days to allow for recovery or disputes, after which it is permanently deleted from our production systems. Backup copies may be retained for up to 90 days. Legal or accounting records required by law may be retained longer.
13. Data Deletion Requests
If you wish to have your data deleted from our systems, please contact us directly. We do not offer self-service data deletion through the dashboard to ensure proper verification and security of all deletion requests.
How to request data deletion: Please send an email to privacy@edunest.com from your registered account email, or use our contact form. We verify your identity before processing. Deletion requests are honoured within 30 days, except where retention is legally required (e.g., tax, accounting, or regulatory records). Backup copies may retain data for up to 90 days.
14. Limitation of Liability
Our Services are provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, we are not liable for:
- • Data Loss:Any loss of data or content beyond what we can recover from our backups
- • Business Interruption:Any interruption to your operations
- • Indirect Damages:Any indirect, consequential, or incidental damages
Our total liability shall not exceed the total amount paid by you for our Services in the 12 months preceding any claim.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Nigeria. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.
Jurisdiction: Lagos, Nigeria
16. Changes to Terms
We may update these Terms from time to time to reflect changes in our Services or legal requirements. We will notify you of any material changes via email or through our platform. Your continued use of our Services after such changes constitutes your acceptance of the updated Terms.
17. Contact Us
If you have any questions about these Terms, please contact us:
We aim to respond to all inquiries within 5 business days.